FAQ
## ❓ *Frequently Asked Questions (FAQ)*
Welcome to *AJ CARTS Help Center* — Find answers to common questions below 👇
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### 🧾 *1. How can I place an order?*
Simply visit our website [www.ajcarts.shop](https://ajcarts.shop), choose your favorite product, select size or color (if available), and click on *“Add to Cart”* or *“Buy Now”*.
You’ll just need to enter your name, address, and phone number to confirm your *Cash on Delivery (COD)* order.
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### 💸 *2. Do you offer Cash on Delivery (COD)?*
Yes! We offer *Cash on Delivery* all across Pakistan 🇵🇰.
You can pay in cash once your parcel arrives at your doorstep.
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### 🚚 *3. What are the delivery charges and time?*
* *Delivery Time:* 3 to 7 business days (depending on city & courier).
* *Delivery Charges:* Flat PKR 200 across Pakistan.
(Free delivery on orders above PKR 10,000)
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### 👗 *4. Are the products original and same as shown in pictures?*
Yes, all our products are *exactly as shown in the pictures*.
We ensure quality fabric, embroidery, and colors — no replicas or fake images.
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### 🔄 *5. Can I return or exchange my order?*
Yes, you can request a return or exchange *within 2 days of delivery* in case of:
* Wrong item received
* Damaged or defective product
Items must be unused and in original packaging.
For more details, contact our support team.
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### 📦 *6. How can I track my order?*
Once your order is shipped, you’ll receive a *tracking number via SMS or WhatsApp*.
You can track your parcel using that number on our courier partner’s website.
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### 🕒 *7. What are your working hours?*
We’re available *Monday to Saturday (10:00 AM – 8:00 PM)*.
Our team is always ready to assist you through *WhatsApp or Email*.
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### 📧 *8. How can I contact you?*
You can reach us via:
* WhatsApp: +92 3165001094
* Email: contact.ajcarts@gmail.com
* Website: [www.ajcarts.shop](https://ajcarts.shop)
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💡 Still have questions?
Message us on *WhatsApp* — our support team replies fast and helps you within minutes!